Privacy Policy

1. Overview

This Privacy Policy explains what personal data Stream247 ("we", "us") collects, how we use it, and the choices you have. It applies to our website and services (the "Service").

2. Information we collect

We collect the following categories of information:

• Account information: your name, email address, and login details.
• Content you upload: the videos and files you provide so we can stream them, plus the stream keys and RTMP destinations you configure.
• Billing information: subscription and payment details, which are processed by our payment provider — we do not store full card numbers.
• Usage data: log and device information such as IP address, browser type, and how you interact with the Service.
• Cookies and similar technologies used to keep you signed in and understand usage.

3. How we use your information

We use personal data to:

• Provide, operate, and maintain the Service, including running your streams.
• Process payments and send invoices and account notices.
• Provide customer support and respond to your requests.
• Improve, secure, and troubleshoot the Service.
• Comply with legal obligations and enforce our terms.

4. How we share information

We do not sell your personal data. We share it only as needed to run the Service:

• Streaming platforms and RTMP destinations you choose to broadcast to, using the stream keys you provide.
• Service providers who help us operate — such as cloud hosting, storage, and payment processing — under confidentiality obligations.
• Legal and safety purposes, when required by law or to protect rights, property, or safety.
• Business transfers, if we are involved in a merger, acquisition, or sale of assets.

5. Stream keys and credentials

Stream keys and similar credentials you add are stored encrypted and used only to deliver your stream to the destinations you configure. Treat your stream keys as secrets and rotate them if you believe they have been exposed.

6. Data retention

We keep personal data for as long as your account is active or as needed to provide the Service, then retain and delete it in line with our legal obligations and legitimate business needs. You can ask us to delete your account and associated content.

7. Security

We use technical and organizational measures designed to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

9. International transfers

We may process and store data in countries other than where you live. Where required, we use appropriate safeguards for such transfers.

10. Children

The Service is not directed to children, and we do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, for example by posting the updated policy with a new date.

12. Contact

Questions or requests about your privacy? Contact us at privacy@stream247.co.